Frequently Asked Questions
Programme Administration
Q: When should I contact IO and when should I contact the Programme Committee?
A: Generally, if your question is administrative, if it has to do with invitations, rounds, deadlines, penalties, fees or forms, you should contact the appropriate IO Administrator. If your question is about the content of the programme or managing the programme you are hosting, you should contact the relevant committee.
Q: When should I contact IO and when should I contact the Programme Committee?
A: Generally, if your question is administrative, if it has to do with invitations, rounds, deadlines, penalties, fees or forms, you should contact the appropriate IO Administrator. If your question is about the content of the programme or managing the programme you are hosting, you should contact the relevant committee.
Finance
Q: Whom should I contact if a have a question about my NA’s invoice?
A: Please contact David Scholfield directly if you have a query about something on your invoice.
Q: Whom should I contact if I have a question about my Expenditure Request Form (ERF / ARF)?
A: Please contact Lynne Parmley if you have a question or want to know the status of your reimbursement request.
A: Please contact Lynne Parmley if you have a question or want to know the status of your reimbursement request.
Q: Where can I find instructions for reimbursements (ERF / ARF)?
A: You can find an explanation of Financial Routines in Info File C-09 on the Resources website. The Expenditure Request Form and Advance Request Form (ERF and ARF) are available under Forms on the Resources website. The forms themselves contain full instructions.
A: You can find an explanation of Financial Routines in Info File C-09 on the Resources website. The Expenditure Request Form and Advance Request Form (ERF and ARF) are available under Forms on the Resources website. The forms themselves contain full instructions.
Q: Why does it sometimes take time for my reimbursement to be processed?
A: According to Info File C-09, any reimbursement request must be sent for approval. Sometimes, this process can take a little while, especially if staff or volunteers are away. In addition, bank transfers can also take time. Please allow 30 days for processing.
A: According to Info File C-09, any reimbursement request must be sent for approval. Sometimes, this process can take a little while, especially if staff or volunteers are away. In addition, bank transfers can also take time. Please allow 30 days for processing.
Publications
Q: What should I do if I have a story or a photo that I would like to contribute to a publication?
A: Please contact the editors directly. Or, if you write to the IO, we will forward it for you.
Q: Does the IO have extra copies of new and old publications available?
A: It will depend in stocks. If we have some, we will be happy to send you extras, though there may be a charge for postage. Please remember that many of our publications are available on http://resources.cisv.org You can download and print them.
A: It will depend in stocks. If we have some, we will be happy to send you extras, though there may be a charge for postage. Please remember that many of our publications are available on http://resources.cisv.org You can download and print them.